Island Routes

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Help Bot

Help using KoteManze

Clear, practical guidance for discovering places, creating listings, choosing packages, publishing content and managing your account.

Approved guidance

7 relevant answers

Legal & privacy

Where can I read the beta terms and privacy notice?

Use the Terms and Privacy links in the footer. They explain beta status, accounts, listings, claims, content, marketplace actions, location, communications, data use and support requests.

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Pages & legal

How are About, Help, Terms, Privacy and beta copy maintained?

Use the Pages and legal-content controls for editable copy, but keep the code fallback accurate. Material commercial, privacy or legal changes require appropriate review before full launch and must stay consistent with live workflows.

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Privacy

How do I request access, correction or deletion of account data?

Send a Support request from the registered email and describe the request. KoteManze may need to verify identity and may retain information where operational, security or legal obligations require it.

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Discovery

How does KoteManze use my location?

KoteManze uses an allowed current or saved location to show nearby results, approximate travel time and Island Routes. Your position is never shown publicly, and KoteManze does not request location until you choose a location-aware action.

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Analytics & insights

What do preview analytics measure?

1. Analytics & Insights combines first-party platform activity with the preview funnel: preview requests, approvals, opens, role/profile, interactions, registration interest and partner next steps.\n2. Public preview interaction analytics are recorded only when optional analytics consent allows it. Essential session state needed to make the preview work stays separate from analytics.\n3. Approved private partner previews may record operational interaction history needed for CRM follow-up and access administration.\n4. Hot signals are aggregate feature/action counts, not screen recordings or session replay.\n5. Search Console remains the specialist source for Google search impressions, queries, indexing and ranking; KoteManze Analytics focuses on first-party product and conversion behaviour.

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Discovery

How do My Seychelles lists and shared lists work?

Signed-in users can group saved or reviewed discoveries into My Seychelles lists. Lists start as link-only sharing. The owner can keep a list private, share it only with people who have the link, or deliberately make it public so it can appear in the Shared Seychelles Lists directory. Public sharing never publishes private account details.

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Support

When should HelpBot escalate to a person?

Escalate when guidance cannot identify the user or listing safely, when a claim or payment needs verification, when private data or legal concerns are involved, when a live workflow failed, or when the search returns no reliable operational answer.

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